FAQs

PLACING AN ORDER

I am having trouble placing an order online, do you take phone orders?
We cannot take orders over the phone. You can try placing your order on a different device or browser. Otherwise, we are happy to speak with you and see if we can fix any issues you may be having. 
    Do you offer discount codes?
    We do. We regularly send out discount codes, competitions and special offers to subscribers of our newsletter and followers on Twitter, Facebook, and Instagram.
      Is it safe to order online?
      Yes, very. PowerLix uses industry-standard SSL encryption to protect your details. Any sensitive information like your name, address and card details are encoded so they can only be read on the secure servers.
        *The discount code is only of the product price and not of the shipping price.

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        ABOUT MY ORDER

        I need to change my order, who can help with this?
        If you want to edit or cancel your order then please notify us ASAP. 
          I have a faulty item, what should I do?
          We are really sorry about this. Please email us at support@power-lix.com with your order number and a couple of photos of the fault and we'll sort this out for you. We may ask that you return the item to us.  
            My order still hasn’t arrived, I think it is lost?
            If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the carrier. Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished.


            You've sent me the wrong item or part of my order is missing.
            Firstly, please accept our sincerest apologies.  We try really hard to make sure everything is perfect but mistakes can occasionally happen. Please contact us at support@power-lix.com and we'll get this resolved for you as quickly as possible.

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              PAYMENT 

              Which credit cards do you accept?
              We are accepting payment through PayPal, Visa, MasterCard, and Maestro credit and debit cards, 
                Are your prices inclusive of tax?
                No.
                  Can I place my order on the phone?
                   Unfortunately, not.  All orders need to be placed on our website.
                    What currencies can I use?
                    We accept payment in US Dollars.

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                      SHIPPING 

                      What countries do you deliver?
                      We deliver to the USA. If you are unsure if we ship to your country, email us at support@power-lix.com and we will let you know.
                        My order still hasn’t arrived, I think it is lost?
                        If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the carrier. Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished. 

                          Please see our shipping policy for more information.

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                          RETURNS

                          I shipped something back to you. Do you have it yet?
                          We process all returns as fast as we can and notify you by email when we have done so.
                            How long before I get a refund?
                            Once we’ve emailed to say we have issued a refund for you, it can take anywhere between 2 and 5 working days depending on which bank you are with.

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                               I AM HAVING A PROBLEM

                              I am having trouble placing an order online, do you take phone orders?
                              We are unable to take orders over the phone. You can try placing your order on a different device or browser. Otherwise, we are happy to speak with you and see if we can fix any issues you may be having.
                                Why can’t I add something to my cart?
                                If you cannot add an item to your cart or there is no size option, it usually means that the item is out of stock.
                                  You've sent me the wrong item or part of my order is missing.
                                  Firstly, please accept our sincerest apologies.  We try really hard to make sure everything is perfect but mistakes can occasionally happen.  Please contact us at support@power-lix.com and we'll get this resolved for you as quickly as possible.
                                    I have a faulty item, what should I do?
                                    We are really sorry about this. Please email us at support@power-lix.com with your order number and a couple of photos of the fault and we'll sort this out for you.  We may ask that you return the item to us.  
                                      My order still hasn’t arrived, I think it is lost?
                                      If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the carrier. Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished.

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                                         PRODUCT QUERIES

                                        Why can’t I add something to my cart?
                                        If you cannot add an item to your cart or there is no size option, it usually means that the item is out of stock.
                                          Can I reserve stock?
                                           We cannot reserve stock I'm afraid.  
                                            Are your products Legit?
                                            Amazed that we get asked this… but we’re always proud to answer that of course they are. We work directly with an amazing and limited set of brands who care as much about their products as we do.

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                                              CONTACT POWERLIX 

                                              I’ve sent you an email, when will you reply?
                                              We try to reply to all emails within 24 hours. Our office is closed on weekends, so we will look to reply the next working day.